We are very proud of our business of producing American assembled high end solar chargers for almost a decade now. But if a Suntactics solar charger is not for you, this is understandable. But we would hope you contact us first. There are many reasons why you may have difficulties solar charging your devices. Please also read our FAQ's
Returns only applicable if purchased from the Suntactics website. A full refund is guaranteed within 45 days of purchase. Purchased withing the 2 year warranty period will be exchanged. If you made the purchase from Amazon, Ebay, or other dealers, you will need to use their return process.
We have made it easy to return or exchange your sCharger if your ordered from our website. You can simply print a return shipping label that we give you, then send the sCharger back using a flat rate envelope (Flat rate envelope available at your local post office). Once we get the return we will either refund or exchange your sCharger. You will need an order number to complete the process.
Returns do not apply to sCharger's that have been abused, misused, modified, physically damaged (purposely or accident), or from anything other than normal use. We will make a determination if it was from a manufacturing defect or not.
Returns are limited to the original purchase and non-transferable. If the sCharger was a gift you will need an order number to complete the return or exchange process.