We are very proud of our business of producing American assembled high end solar chargers for over a decade now. But if a Suntactics solar charger is not for you, this is understandable. But we would hope you contact us first. There are many reasons why you may have difficulties solar charging your devices. Please also read our FAQ's
A full refund is guaranteed within 30 days of purchase. Purchases within the 2 year warranty period will be replaced once the original has been returned. This also applies if you have purchased from Amazon and Ebay(blemished versions 1 year warranty)
We have made it easy to return or exchange your sCharger if your ordered from our website. You can simply print a return shipping label that we give you, then send the sCharger back using a flat rate envelope (Flat rate envelope available at your local post office). Once we get the return we will either refund(30 days or under) or exchange(within 2 year warranty period) your sCharger. You will need an order number to complete the process. If this procedure is not working for some reason, contact us directly.
Returns do not apply to sCharger's that have been abused, misused, modified, physically damaged (purposely or accident), or from anything other than normal use. We will make a determination and will know if it was from a manufacturing defect or not.
Returns are limited to the original purchase and non-transferable. If the sCharger was a gift you will need an order number to complete the return or exchange process.